1. Overview Welcome to Shipping Harbor LLC. By using our website and services, you agree to these Terms of Use. If you do not agree, please refrain from using our services.

Shipping Harbor LLC operates this website. Throughout these terms, "we," "us," and "our" refer to Shipping Harbor LLC. These terms outline your rights and responsibilities as a user of our services, ensuring clear expectations and legal compliance. Use of our services constitutes your agreement to all terms, conditions, and policies referenced herein. Our goal is to provide a transparent and secure platform for all users engaging in freight transactions.

2. Definitions

• Shipper: An individual or entity arranging goods to be shipped, which may include sending, receiving, or third-party coordination. Shippers play a crucial role in initiating and overseeing the logistics process.
• Carrier: A person or company providing transportation of goods for compensation, including freight companies, logistics providers, and independent operators. Carriers are responsible for the safe and timely delivery of shipments.
• Transportation Service Provider (TSP): Any party offering freight transportation or related services, such as brokers, freight forwarders, and third-party logistics providers. TSPs serve as intermediaries and facilitators in the shipping process.

These definitions establish a clear understanding of the roles and responsibilities involved in transactions on our platform, fostering effective communication and accountability.

3. Neutral Venue Shipping Harbor LLC acts as a neutral venue and digital clearinghouse, facilitating interactions between shippers and TSPs. We do not:

• Provide transportation, shipping, or logistics services directly.
• Influence or guarantee the terms, pricing, or outcomes of agreements between users.
• Prequalify or validate the credentials of shippers or TSPs.

Our platform is designed to enable seamless communication and transactions between users. By using our services, you acknowledge that Shipping Harbor LLC bears no liability for disputes, delays, or service quality and that all agreements are made independently between parties.

4. User Responsibilities To ensure a safe and reliable platform, users must adhere to the following:

• Legal Capacity: Users must be at least 18 years old and legally capable of entering contracts.
• Accurate Information: Provide complete and truthful information during registration and throughout all transactions.
• Compliance: Adhere to all applicable laws, regulations, and industry standards related to freight shipping.
• Shipper Responsibilities: Review and agree to TSP terms before booking services, ensuring proper packaging and labeling of goods.
• TSP Responsibilities: Maintain valid licenses and comply with operational and legal requirements.

Failure to fulfill these responsibilities may result in account suspension, termination, or other corrective actions to protect the integrity of the platform.

5. Payments Shipping Harbor LLC facilitates secure and transparent payment processes between users. Key provisions include:

• Payment Methods: Users must maintain valid and updated payment information.
• No Escrow: We do not hold funds on behalf of users but provide tools for streamlined payments.
• Late or Failed Payments: May lead to service interruptions, penalties, or additional fees.
• Dispute Resolution: Payment disputes must be resolved directly between the involved parties, with Shipping Harbor LLC offering limited mediation support.

These measures ensure clarity and fairness in financial transactions.

6. Prohibited Activities To maintain the integrity of our platform, users are strictly prohibited from:

• Engaging in illegal or unauthorized activities.
• Providing false, misleading, or incomplete information.
• Participating in fraud, harassment, abuse, or any behavior harmful to other users.
• Misusing platform features, including attempts to bypass security measures or access restricted areas.

Violations may result in immediate account suspension, termination, or legal action.

7. Liability Limitations Shipping Harbor LLC provides its services "as is," without warranties. We disclaim liability for:

• External Factors: Delays or interruptions caused by circumstances beyond our control, such as weather or technical failures.
• User Disputes: Losses or disputes arising from transactions between users.
• Data Security: Unauthorized access to user accounts or data breaches.

Users are responsible for their actions and transactions, acknowledging the inherent risks of using a digital platform.

8. Feedback and Disputes Feedback and dispute resolution are key to fostering a trustworthy environment:

• Feedback: Users are encouraged to leave constructive and accurate reviews after completing transactions, which contribute to community accountability.
• Dispute Resolution: While disputes are primarily resolved between users, Shipping Harbor LLC may mediate under specific circumstances to promote fair outcomes.

These practices help maintain a reliable and transparent marketplace.

9. Intellectual Property All content on the Shipping Harbor LLC platform, including text, graphics, and software, is the exclusive property of Shipping Harbor LLC or its licensors. Users agree not to:

• Reproduce, distribute, or modify content without explicit authorization.
• Use intellectual property for unauthorized commercial purposes.

Protecting intellectual property ensures the platform’s integrity and innovation.

10. Changes to Terms Shipping Harbor LLC reserves the right to modify these Terms at any time. Users are responsible for staying informed of updates by reviewing the latest version on our website. Continued use of our services after changes constitutes acceptance of the updated Terms.

This flexibility allows us to adapt to evolving legal and operational needs.

12. Governing Law These Terms are governed by the laws of the United States. Any disputes arising under these Terms will be resolved in accordance with applicable federal and state laws, ensuring a consistent legal framework.
13. Contact Information For inquiries or support related to these Terms, please contact us via:

• Email: support@shippingharbor.com
• Address: 2450 Courage St, STE 101, Brownsville, TX 78521
• Phone: +1 (956) 588-2148

Providing clear contact details ensures users can reach us for clarification or assistance.

 

Last Updated: January 9, 2025